Frequently Asked Questions
How do I upload funds?
Click on the "Deposit Funds" tab - select your preferred method of payment - complete the necessary fields - select the amount to deposit - click "Continue". These funds will automatically be uploaded to your e-wallet, which can be viewed under "My Status" - "Balance".
How much is the minimum deposit?
The minimum amount you can deposit at one time is GBP£5.00 / EUR€10.00 / USD$10.00.
How do I withdraw funds?
Click on the "My Account" tab - select from the sub-menu "Withdraw Funds" - select your preferred withdrawal method (this will be displayed as your preferred card when depositing funds) - enter the amount you wish to withdraw (minimum amount £10.00) - enter your chosen password and click "Continue" to proceed with transaction.
How much money can I withdraw from my account?
There is no limit on the amount of money you can withdraw from your account. There is a minimum withdrawal amount, which is GBP£10.00 / EUR€10.00 / USD$10.00.
Is there a charge for withdrawing my money?
The withdrawal charge is: GBP£1.50 / EUR€2.00 / USD$2.00
How do I play a game?
Click on the "Play Games" tab - select a game of your choice - select an entry fee - the computer will then automatically match you up with another opponent who has selected to play the same game for the same entry fee.
How do I challenge my registered friends?
Click on the "Play Games" tab - select a game of your choice - enter the person you wish to challenge into the "Find Opponent Field" and click on "Search" - then select from the displayed members.
How can I enter tournaments?
To enter a tournament, you have to have a current uVme account. You click on the "Play Games" screen and select the game you wish to play. Then select the tournament from the list displayed on the "Game Select" screen. Each tournament has different entry fees, and there are also free tournaments that you can play.
Where can I see my results?
Click on the "Play Games" tab - your recent results are listed below "Game Results". Click on a specific game to display your results for that game.
How do I change my "Avatar"?
Click on "My Account" - select "Edit My Profile" - select "Gender" - then using the sliding scale below, select your preferred Avatar - press "Save Changes" - please allow time for your Avatar to upload onto your site.
What are the minimum system requirements?
Browsers
Internet Explorer IE 5.01, 6, 7 etc
Firefox, Opera and other plugin-based browsers.
Flash enabled
Javascript enabled
Cookies enabled
Broadband
Required
Windows
2.0 GHz Pentium-class processor or better
512MB of RAM
32MB video RAM
Windows 2000 Service Pack 4, XP Service Pack 2; Vista
Macintosh
1 GHz G4 processor or better
256 MB Ram
16MB video RAM
Mac OS X 10.2 or later
Which countries are serviced?
United Kingdom
United States
Canada
Germany
France
Ireland
Spain
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Oc Terr
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cook Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France, Metropolitan
French Guiana
French Polynesia
French Southern Ter
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Rep of)
Iraq
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Dem Peoples Rep
Korea, Republic of
Kuwait
Kyrgyzstan
Laos Peoples Dem Rep
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Fed States of
Moldova, Republic of
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Vanuatu
Vatican City State
Venezuela
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe
Fair Play Policy.
Our Fair Play Policy will ensure that when you play in a uVme Tournament which randomly matches you against another player, you will by matched against a player of a similar skill level.
After each game, your skill ranking is adjusted based on your results and the number of times you played the game, plus some other factors. So if you’re new to uVme and our games, there is still a good chance you’ll win.
Why does my e-wallet not display my current winnings immediately?
Please allow time for your e-wallet to update and display any winnings, which you can view from "My Statement" - under "My Account".
Where can I view my recent transactions?
All money transactions can be viewed under "My Statement" - this can be found under "My Account".
What happens if I send a challenge and my friend is not online?
Your challenge will wait until they come online, and will expire after a period of 24 hours.
How can I use the uVme Instant Messenger?
To open the uVme Instant Messenger, you will need to log into your uVme.com website, and then click on the Instant Messenger icon to the open the uVme IM. This is a yellow smiley face doing the “V” sign along your navigation bar (at the end of the tabs for Home, Join, Support, Deposit Funds and My Account). For more information, please see the IM FAQ.
Restricted States:
There are some states in the USA that legally prohibit skill gaming for cash or merchandise prizes. If a player resides in one of these states (see full list below), they are not allowed to upload any funds to their e-wallet and participate in our paid tournaments or competitions. We apologize for the inconvenience and thank you for your co-operation.
Players in these states can, however, still lawfully participate in free-to-enter tournaments. If you require any further information, please do not hesitate to contact Member Support at admin@uvme.com.
USA restricted states: Arkansas, Arizona, Connecticut, Delaware, Illinois, Iowa, Louisiana, Maryland, Montana, South Carolina, South Dakota, Tennessee, and Vermont.
Frequently Asked Questions on IM
Will the uVme Instant Messenger open automatically as soon as I login?
No, you will need to log in to your uVme.com website, and then click on the Instant Messenger icon to open the uVme IM. This is a yellow smiley face doing the “V” sign along your navigation bar (at the end of the tabs for Home, Join, Support, Deposit Funds, and My Account).
How can I see my contacts on the Instant Messenger?
Associates: Once you open the uVme IM, your sponsored Associates will be listed in folders by genealogy level, up to a maximum of 1,000 Associates. You will also have a folder titled “Players” containing all of your personally introduced players who have logged in to uVme.com in the last 21 days.
Players and Associates will also have folders marked “Support” and “General”, for other contacts. To open the folders, simply click on them or on the arrows next to them to view your contacts in that level who are currently ONLINE. You can close the folder by clicking on it, or the arrow next to it, once again.
How can I add contacts to my Instant Messenger?
You will be able to add contacts using either the “Add contact” choice under the “Contacts” drop-down list at the very top of your Contact List box, or the “Add” button right under your name (both are marked by an avatar wearing blue). Click either of these buttons, and another box will open. You select whether they are a uVme contact or an imported contact from another IM, then enter their uVme membership number and a nickname to add them to your list – and press “Add”.
Can I import my contacts from MSN/AIM/Yahoo! etc to my Instant Messenger?
At the moment, only Google Talk and Jabber contacts can be imported – other IMs will follow.
Why doesn’t a contact I just added appear in my contacts list?
Your added contact has to confirm they wish to be added to your list before they will appear in your contacts roster. When they next log in to their uVme IM, they will receive a “subscription request” from you, which they have to click “authorize” or “deny”. Once they have authorized your request, you will receive a subscription request back from THEM to be added to THEIR list, too!
How do I start a conversation with one of my contacts?
Simply double-click on one of your contacts in your list contacts to open a conversation window, or right-click on their name and select “Chat with ____”.
How can I tell if the person I am having a conversation with has got my message?
You will see their response in the same chat window once they have written a reply and pressed “Send” (or hit “Enter” on their keyboard). While they are typing a response, you will see the message “User is writing a message” displayed in your chat window, so you know they are typing a message back to you.
I don’t have an arrow next to my folders – why not?
If there are no online contacts within a certain folder/level, then there will not be an “expansion” arrow for that folder. So if you don’t see an arrow next to a folder, that means it is currently empty. However, by right-clicking the folder and selecting “Show offline contacts in group”, you may now have an expansion arrow, because the folder now contains offline contacts as well.
How can I tell if my contacts are online or not?
Your contacts’ online status will be shown by a light bulb next to their name. The bulb will light up (yellow light bulb) when your contacts are online, and will appear “off” (grey light bulb) when your contacts are offline.
How can I see my other contacts who are currently OFFLINE?
Just right-click on a folder and select “Show offline contacts in group”. You will see your contacts that are offline listed with a grey light bulb next to their screen name. You can still send them a chat message, which they will receive whenever they next log in to the uVme IM.
Why aren’t offline contacts displayed all of the time?
Because this is the web-based IM, it is like a little mini-web browser running within your browser all the time. With the potentially thousands of contacts you may have, to display all of them all the time would significantly slow down your browser and place huge demands on your bandwidth. And we all want to go as quickly as possible online – these days the “World Wide Wait” is over!
How can I change someone’s screen name in my IM contact list, so I know who they are?
Right-click on a contact, and you will see a menu with several options, including “Rename”. If you select “Rename”, you can change the name displayed for this contact.
How do I remove someone from my contact list?
Right-click on their screen name, and select “Remove”.
What does “status” mean, and what are all the different status messages for?
After you have authorized someone to see your status, it allows you to provide them with more information about what you are currently doing, for example a red circle with a dash inside means “DO NOT DISTURB” – so that lets your contacts know that you are online, but not available to chat at the moment.
How do I change my status?
You select your status by clicking the “Online” drop-down list at the top of your “Contact List” box, right under your name. Your other status choices are “Online”; “Ready to chat”; “Away”; “Extended away” (means you will be away from your computer for some time); “Do not disturb”; and “Offline”. Please note: you may select “Offline” even when you are really online, if you do not want your contacts to know you are online at that time.
How will I know if I have received a message from one of my contacts?
A box will pop up with a message from a contact if they send it to you while you are ONLINE. If you are not logged in to the uVme IM at the time they send it, then it will pop up to you the next time you log in.
Why didn’t I receive the chat message my friend was sending me while we were playing a uVme game?
While you are playing uVme games, your status will automatically change to “Offline” and you will not receive any chat messages until after you have finished your game. This is to prevent your game being interrupted! Once you exit the game screen, you will see your conversation windows again, including any messages that you received while you were playing.
Can I have more than one conversation window open at any time?
Yes, you can chat to many people at once, and you can move the conversation boxes around the screen or minimize them, so you can see more than one at once.
How do I close, minimize, resize, and move my chat and contact list windows around on the screen?
To move the boxes around the screen, just click on the green strip at the top of the box (you will see crosshairs when your mouse is on top of this strip) and drag it around the screen by holding down your left mouse button and moving the mouse.
To minimize, click the “-“ button in the uppermost right corner of the box. To bring the box back up onto your screen, find its green strip just above your task bar, and click the double boxes in the uppermost right corner of the strip.
To resize, put your mouse cursor over the bottom edge of the box, and it will change to a double-headed arrow. Left-click and drag to resize the box.
To close a chat window, click the “X” cross in the uppermost right-hand corner.
Can I send a challenge to my contacts using the Instant Messenger?
Not right now – feature coming soon.
How can I use “emoticons” to let my contacts know the mood or tone of a message?
It is hard to express the fact that you are “joking”, or any other kind of tone intended in your chat messages. That’s what “emoticons” are for! When you have a conversation window open with a contact, you will see a smiley face drop-down menu in the green strip between your typing window and the chat window. Click on this to see the menu of “emoticons” – smiley faces, sad faces, angry faces – that you can send to your contact to express how you are feeling! Just select one from the menu, and it will be added to your typing window as a series of symbols - DON’T WORRY, when you click “send” or press Enter on your keyboard, the emoticon will appear to your contact just as it looks in the menu.
How do I change my “avatar” (display image)?
Press the “My Account” tab once logged into uVme.com, then select “Edit My Profile” in the Options Menu (left side of page). You will see a button to select your Gender (optional) and a side-scrollable menu of uVme avatars/display images to choose from. Click on your favourite and press “Save Changes” to update your IM!
I can’t see any of my contacts. Why is this?
Your contacts may be offline. To view your offline contacts, right-click on the folders in you contacts list and check the ‘Show offline contacts’ box. If you have just added a contact, they will not appear in your list until they next log in to the messenger and accept your “subscription request”.
Why do I receive subscription requests from the same contact I’ve already added every time I open a new tab on uVme.com?
This is a temporary problem that will be fixed shortly. For now, just click “authorize”.
